American Verification Processing Review

American Verification Processing Solutions (AVPS) is a payment processing company that provides a range of services to businesses across various industries. Established in 2000 and headquartered in Canoga Park, California, AVPS offers solutions such as credit card processing, ACH processing, and POS systems.

The company caters to both low-risk and high-risk businesses, providing specialized merchant accounts to industries that may face challenges securing traditional payment processing services. AVPS has earned accreditation from the BBB with an A+ rating, which reflects its commitment to customer service and ethical business practices. While it offers a diverse set of payment solutions, customer reviews are mixed, with some users praising its professional service and others raising concerns about pricing transparency and fund withholding. Lets read more about American Verification Processing Review.

Since it allows businesses to securely and effectively accept payments from clients, payment processing is a crucial part of contemporary enterprises. Whether using electronic transfers, debit cards, or credit cards, a dependable payment processing system guarantees smooth transactions and enhances the general customer experience.

Secure and compliant payment solutions are essential for reducing chargebacks, fraud risks, and financial losses for companies that operate online or in high-risk industries. Additionally, in order to stay competitive and satisfy changing customer demands, businesses need flexible and affordable payment processing options. By offering customized solutions that assist companies in navigating complex payment ecosystems, companies such as AVPS seek to close the gap. However, before selecting a payment processor, businesses still need to take into account important factors like pricing transparency, contract terms, and customer support.

Company Overview of American Verification Processing (AVPS) | American Verification Processing Review

AVPS is a merchant services provider that offers payment processing solutions to businesses across various industries. Founded in 2000, AVPS is headquartered in Canoga Park, California. The company provides a range of payment processing services, including credit card processing, ACH payments, high-risk merchant accounts, and POS solutions. It aims to cater to businesses of all sizes, offering customized payment solutions designed to streamline transactions and improve operational efficiency.

AVPS has been accredited by the BBB since 2006 and holds an A+ rating, reflecting its efforts to maintain customer trust and resolve complaints efficiently. The company claims to provide personalized customer support, competitive pricing, and security-driven payment solutions. However, reviews about its services are mixed, with some customers praising its dedicated support, while others highlight concerns about pricing transparency and withheld funds.

The company works with a variety of industries, such as high-risk industries, e-commerce sites, and conventional brick and mortar businesses. Because of stringent banking regulations, high-risk industries like adult entertainment, CBD, e-cigarettes, and travel often find it difficult to secure dependable payment processing. For these companies, AVPS offers customized solutions that assist in chargeback management and industry standard compliance. Unlike other payment processors, it can accommodate both high-risk and low-risk merchants. Before signing a service agreement, potential consumers should carefully examine the terms of the contract, the costs, and customer reviews to make sure AVPS meets their business needs.

Services Offered by American Verification Processing (AVPS)

It offers a comprehensive suite of payment processing solutions designed to support businesses of all sizes, including high-risk merchants.

Payment Processing Solutions

AVPS enables businesses to accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Their payment processing solutions cater to both brick-and-mortar and online businesses, ensuring secure and efficient transactions. It adheres to PCI DSS compliance standards, reducing the risk of fraud and unauthorized transactions.

AVPS provides ACH processing for companies that prefer to accept payments by electronic check. Because it enables direct bank transfers, this service is a dependable choice for companies managing large transactions, subscriptions, and recurring billing. When compared to credit card transactions, ACH payments usually have lower processing fees, making them an affordable option for companies trying to cut costs.

AVPS specializes in high-risk payment processing, providing solutions for industries that often face restrictions from traditional financial institutions. Businesses in sectors like adult entertainment, CBD, e-cigarettes, and travel benefit from AVPS’s customized risk management strategies, chargeback protection, and fraud prevention tools.

Countertop Terminals

AVPS offers traditional countertop payment terminals designed for retail and hospitality businesses. These terminals support chip, swipe, and contactless payments, ensuring seamless transactions for customers.

AVPS offers mobile payment solutions that facilitate transactions through smartphones and tablets for companies that need flexible payment options. This feature is perfect for trade shows, delivery services, and businesses that operate on the go.

AVPS’s virtual gateways integrate with e-commerce platforms, allowing businesses to accept online payments securely. These gateways provide encryption and fraud detection features, ensuring a safe and efficient online shopping experience.

Customer Support and Service at American Verification Processing (AVPS)

AVPS offers customer support services to assist businesses with payment processing issues, but feedback on responsiveness and quality is mixed.

Availability and Response Times

AVPS provides customer support through phone, email, and online inquiries. The company claims to offer prompt assistance to merchants, ensuring smooth payment processing operations. However, AVPS does not publicly specify its exact customer service hours or response time guarantees, making it unclear how quickly businesses can expect resolutions.

Customer Feedback on Service Quality

Customer experiences with AVPS’s support team vary. Some users report positive interactions, highlighting knowledgeable representatives and effective problem resolution. In particular, businesses that work closely with AVPS’s account managers have praised the personalized support they receive.

On the other hand, some customers have expressed dissatisfaction with delayed responses and difficulty reaching support representatives. Complaints often involve unresolved issues related to withheld funds, unexpected fees, and contract disputes. The lack of readily available information on service hours and escalation procedures adds to some customers’ frustration.

Areas of Improvement

While it delivers essential customer service, there are areas where the organization could improve. Improving response times and providing 24-hour help could make the service more dependable, especially for high-risk merchants experiencing urgent payment problems. Customers’ frequent worries about fees, fund holds, and contract restrictions should be addressed by increasing transparency in communication. By improving these factors, It could improve its reputation and increase trust with its merchants.

Pricing and Fees at American Verification Processing (AVPS)

It offers customized pricing for its payment processing services, but a lack of transparent public pricing may be a concern for some businesses.

Transparency of Pricing Structure

One of the primary concerns with AVPS is its lack of publicly available pricing information. Unlike some competitors that provide clear, upfront pricing on their websites, It requires businesses to contact sales representatives for a quote. While this approach allows for tailored pricing based on individual business needs, it also makes it difficult for potential customers to compare costs before engaging with the company. Some users have reported frustration with the lack of transparency regarding contract terms and processing fees.

Potential Hidden Fees

Several customer reviews mention unexpected charges, such as high application fees, fund holds, or additional transaction costs. Some businesses have reported issues with early termination fees and monthly minimums, which may not have been clearly disclosed during onboarding. These concerns suggest that AVPS merchants should thoroughly review contracts and ask detailed questions about pricing before signing any agreements.

Comparisons with Industry Competitors

The pricing structure of AVPS is less clear than that of market leaders like Square, Stripe, or PayPal. It employs a custom pricing strategy, which may be advantageous for certain businesses but inconvenient for those looking for predictable costs. Competitors frequently offer fixed-rate pricing models or tiered transaction fees. Before making a commitment, companies thinking about using AVPS should evaluate its prices, terms of service, and any potential hidden costs contrary to those of other providers. Potential customers may find AVPS more appealing if its pricing structure is more transparent.

Employee Experience at American Verification Processing (AVPS)

Employee satisfaction and company culture can directly influence the quality of customer service and overall business performance.

Insights from Employee Reviews

Employee feedback on AVPS is mixed, with both positive and negative reviews found on job review platforms. Some employees appreciate the structured work environment and professional growth opportunities, while others cite challenges related to management, job security, and compensation. Employees who have worked in sales and customer support roles mention that expectations are high, and the commission-based pay structure may not always be favorable, particularly in a competitive industry.

Work Culture and Company Management

Employees at AVPS have a variety of opinions about the company culture. According to some employees, there is a cooperative atmosphere where team members are motivated to reach sales targets and provide efficient customer service. Other workers, however, have voiced concerns about unclear company policies, inconsistent management, and a lack of job stability. The company’s high turnover rate, as mentioned in a few reviews, may indicate internal difficulties in keeping talented employees. The fast-paced nature of AVPS’s business, like that of many payment processing firms, may not be to everyone’s taste.

Impact on Customer Service Quality

The way a company treats its employees often reflects in its customer service. While some AVPS customers report positive experiences with knowledgeable and helpful support staff, others complain about slow response times and inconsistent service quality. If employees feel undervalued or face job uncertainty, it could affect their ability to provide top-tier service to merchants. Strengthening employee retention and refining management practices could potentially improve AVPS’s customer service reputation.

Reputation and Reviews of American Verification Processing (AVPS)

It has a mixed reputation, with both positive and negative feedback from customers and industry review platforms.

BBB Accreditation and Ratings

AVPS has been accredited by the BBB since 2006 and holds an A+ rating. This rating indicates that it has maintained a commitment to addressing customer concerns and upholding ethical business practices. However, a high BBB rating does not necessarily reflect customer satisfaction, as it primarily evaluates how well a business responds to complaints rather than the overall quality of service.

Customer Reviews from Various Sources

Reviews for AVPS on platforms like BBB, Trustpilot, and industry-specific review sites vary widely. Some customers appreciate the company’s personalized customer service, competitive rates, and high-risk merchant account solutions. Businesses that work with dedicated account managers often report a positive experience with hands-on support.

However, other reviews highlight issues related to pricing transparency, withheld funds, and unexpected fees. Some customers express frustration over long resolution times for disputes and difficulties in canceling contracts or obtaining refunds. Complaints about customer support responsiveness also appear in some reviews.

Common Complaints and Positive Feedback

Flexible payment processing options, the capacity to assist high-risk merchants, and experienced account managers are often mentioned in positive reviews.

Uncertain contract terms, unforeseen costs, delayed fund transfers, and inefficient customer service are among the common grievances. Companies thinking about using AVPS should carefully go over the terms of the contract and make sure the fees match their expectations.

Pros and Cons of American Verification Processing (AVPS)

Like any payment processing provider, AVPS has strengths and weaknesses that businesses should consider before choosing its services.

Key Advantages of AVPS

Diverse Payment Solutions – It offers a range of services, including credit card processing, ACH processing, and high-risk merchant accounts. This makes it a suitable option for businesses of various sizes and industries.

High-Risk Merchant Support – One of AVPS’s standout features is its ability to work with high-risk industries that often struggle to find reliable payment processors. Businesses in sectors like CBD, adult entertainment, and travel can benefit from customized solutions.

POS Options – AVPS provides countertop terminals, mobile payment solutions, and virtual payment gateways, giving businesses flexibility in how they accept payments.

BBB Accreditation and A+ Rating – It has maintained BBB accreditation since 2006 with an A+ rating, indicating a strong effort to resolve customer complaints.

Major Drawbacks and Areas for Improvement

Lack of Transparent Pricing – AVPS does not publicly disclose its pricing structure, requiring businesses to get custom quotes. This can make cost comparisons difficult.

Reports of Withheld Funds – Some customers have complained about delayed or withheld payments, which can be a significant issue for businesses relying on steady cash flow.

Inconsistent Customer Support – While some users report positive interactions with account managers, others mention slow response times and difficulty resolving disputes.

Potential Hidden Fees – Complaints suggest that unexpected charges, early termination fees, and contract disputes are concerns that businesses should carefully review before signing up.

Conclusion

A variety of payment options are available from AVPS, especially for high-risk companies. Although it has an A+ BBB rating and offers strong support, there are issues with customer service and pricing transparency. Businesses that require specialized solutions can benefit from AVPS, but it is recommended to carefully review contracts. All in all, it’s a decent but not perfect decision.

FAQs

What industries does AVPS serve?

AVPS serves a wide range of industries, including retail, e-commerce, healthcare, and professional services. It also specializes in high-risk industries such as CBD, adult entertainment, travel, and e-cigarettes.

Does AVPS support high-risk merchants?

Yes, It provides tailored solutions for high-risk businesses, offering chargeback protection, fraud prevention tools, and flexible payment processing options to help them manage transactions securely.

How does AVPS compare to other payment processors?

AVPS offers specialized high-risk merchant accounts, but its lack of pricing transparency and mixed customer reviews may make competitors like Square, Stripe, or PayPal more appealing to businesses seeking clear, upfront costs.