Atlantic Pacific Processing Systems Review

Atlantic Pacific Processing Systems is a merchant services provider that offers various payment processing solutions to businesses in different industries. Atlantic Pacific Processing Systems was created to streamline and protect payment procedures, becoming a trusted ally for merchants in search of effective, tech-focused payment solutions. The company offers services such as credit card processing, POS systems, payment gateways, and additional services like chargeback management and ERP accounting solutions. Let’s delve deeper into the Atlantic Pacific Processing Systems Review.

Atlantic Pacific Processing Systems serves a wide range of industries including airlines, healthcare, retail, hospitality, travel, and others, providing assistance to over 150,000 companies globally. The objective of the company is to increase merchants’ income while protecting their businesses using sophisticated security measures.

Company Background | Atlantic Pacific Processing Systems Review

Atlantic-Pacific Processing Systems was established with the goal of providing merchants with secure and smooth payment processing solutions. Atlantic Pacific Processing Systems is based in Las Vegas, Nevada, with extra offices in Fountain Valley, California, and Louisville, Kentucky. The acquisition of the company by Stax Payments, a top payment technology provider, represents a major enlargement of Stax’s technology stack and abilities.

Abe Maghaguian, who has served as the President and CEO of Atlantic Pacific Processing Systems, will continue his leadership as the Chief Payments Officer at Stax, bringing extensive experience and a dedicated team to the newly integrated operations. This acquisition is set to enhance the combined entity’s service offerings, providing a robust, end-to-end payment processing platform.

Atlantic Pacific Processing Systems has significantly aided different sectors by providing customized solutions that address particular business requirements, whether for small retailers or large payment processors. This integration seeks to make the payment process easier for merchants and customers, utilizing advanced technology to decrease transaction difficulties and increase benefits.

Products and Services

Atlantic Pacific Processing Systems provides a wide variety of products and services tailored to meet the varied requirements of businesses in different sectors. Their services are customized to improve the effectiveness, safety, and financial success of their customers’ payment processing functions.

Credit Card Processing

Atlantic Pacific Processing Systems supports the acceptance of all major credit card brands, ensuring businesses can cater to a wide customer base. They also provide compatibility with popular mobile payment solutions such as Google Wallet, PayPal, and Apple Pay. This flexibility allows merchants to accept payments through various channels, enhancing the convenience and satisfaction of their customers.

POS Solutions

Atlantic Pacific Processing Systems offers a variety of Point of Sale (POS) systems from well-known manufacturers like Ingenico, Exadigm, Verifone, and POSitouch. These systems are created to meet the unique requirements of various sectors, offering dependable and effective transaction processing. Advantages of semi-integrated solutions consist of smooth cloud connection, facilitating instant updates and data synchronization among all devices. This integration not only improves transaction speed but also enhances security and data accuracy.

Payment Gateways

To accommodate the needs of online businesses, Atlantic Pacific Processing Systems provides multiple payment gateway options. Among these options are Authorize.net, CyberSource, NMI, PayPal, and various others, giving merchants the flexibility to select the most suitable option for their businesses. These gateways come equipped with advanced security features and live transaction analysis, ensuring that online payments are processed securely and efficiently.

Value-Added Services

Atlantic Pacific Processing Systems goes beyond basic payment processing by offering a suite of value-added services. These include ERP accounting solutions, semi-integrated payment processing, and chargeback management. Their online payment systems are built with security in mind, offering merchants features such as reporting services, PCI compliance toolkits, and insight portals. These extra services assist companies in improving the efficiency of their operations, staying in line with regulations, and obtaining important information on their financial results.

Contract Terms and Pricing

Atlantic-Pacific Processing Systems (APPS) offers detailed contract terms and a structured pricing model to cater to various business needs. Understanding these terms is crucial for businesses to make informed decisions regarding their payment processing services.

Contract Length and Terms

Atlantic Pacific Processing Systems typically offers a standard three-year contract, which includes automatic renewals for one-year periods unless terminated by the merchant. This extended commitment can have both positive and negative effects, as it offers stability but also restricts businesses with hard-to-change agreements. An important factor to keep in mind is the early termination charge. If a merchant decides to terminate the contract before the end of the term, they are liable to pay liquidated damages. These damages are calculated based on the remaining months of the contract and the average monthly processing fees, which can be a significant cost.

Pricing Structure

The pricing structure at Atlantic Pacific Processing Systems is tiered, with rates ranging from 1% to 4.99%. This variation depends on several factors, including the type of business, the volume of transactions, and the perceived risk associated with the business. While this tiered pricing can be advantageous for businesses with lower transaction volumes, those with higher volumes might find the upper end of the rate spectrum costly.

A noteworthy point is the potential for hidden fees. Businesses should be vigilant and thoroughly review their statements to identify any additional charges that may not be immediately apparent. These can include fees for monthly maintenance, PCI compliance, and statement processing, among others. Furthermore, Atlantic Pacific Processing Systems offers equipment leasing options, which can be more expensive than outright purchasing the equipment. Leased equipment often involves long-term, non-cancellable agreements that might not be cost-effective in the long run.

Overall, while Atlantic Pacific Processing Systems provides a robust payment processing solution with flexible pricing options, businesses must carefully examine the contract terms and potential hidden fees to ensure they align with their financial and operational goals.

Customer Support and Sales Practices

Atlantic-Pacific Processing Systems (APPS) places a strong emphasis on effective customer support and transparent sales practices, ensuring that their clients receive reliable and trustworthy services.

Sales Practices

Atlantic Pacific Processing Systems utilizes a combination of independent resellers and in-house sales staff to market their services. This dual approach allows them to reach a wider audience and offer personalized service to potential clients. Independent resellers can leverage their local knowledge and existing relationships, while in-house staff provide consistent and comprehensive support directly from the company. APPS is committed to transparency in its marketing tactics. They strive to provide clear and accurate information about their services, contract terms, and pricing, avoiding misleading claims that could misinform potential customers.

Customer Support

Atlantic Pacific Processing Systems provides various support channels like phone, email, and online resources to help their clients. Their customer service team is famous for promptly responding to inquiries and efficiently resolving issues. Merchants have the ability to utilize a variety of online tools such as FAQs, guides, and tutorials to enhance their understanding and efficiency with payment processing systems. This strategy involving multiple channels guarantees that clients receive the assistance they require promptly and effectively, improving their overall interaction with APPS.

Chargeback Management

Atlantic Pacific Processing Systems provides a comprehensive chargeback resolve platform to help merchants manage disputes and maintain compliance. This platform is integrated and customized for Independent Sales Organizations (ISOs), acquirers, and Merchant Service Providers (MSPs), enabling users to track and manage the chargeback process effectively. Merchants receive electronic notifications and detailed transaction information, which is reviewed by a chargeback analyst. The platform facilitates queue management, automated letter generation, and maintains a transaction history, ensuring a streamlined and compliant chargeback management process.

Technology and Security

Atlantic-Pacific Processing Systems (APPS) leverages advanced technology and robust security measures to provide a seamless and secure payment processing experience for its clients. Their technological solutions are designed to integrate smoothly with existing systems while ensuring the highest standards of data protection.

Everest Processing Platform

The Everest Processing Platform is a cornerstone of APPS’s technological offerings. This platform features the Everest Switch software, which provides a comprehensive suite of tools for managing payment processing. The Everest Switch is designed to integrate seamlessly with both front-end and back-end processors, allowing for efficient transaction routing and management. This integration facilitates a smooth flow of data, enhancing the overall efficiency and reliability of payment processing operations.

The Everest Processing Platform excels at managing large transaction volumes without compromising on security or speed. The system allows for various merchant accounts and offers in-depth reporting and analysis, helping businesses understand their transaction data and improve their processes.

APPSos CRM Platform

The APPSos CRM Platform is another critical component of APPS’s technology suite. This customer relationship management platform offers a range of tools designed to help businesses manage their interactions with customers effectively. The platform includes functionalities for transaction reconciliation, multi-location reporting, and profitability updates, providing businesses with a comprehensive view of their financial performance.

APPSos also features customizable dashboards, allowing businesses to tailor the interface to their specific needs and branding. This white-label branding option ensures that businesses can maintain a consistent brand identity across all customer touchpoints. Additionally, the platform’s intuitive design and user-friendly interface make it easy for businesses to manage their customer relationships and payment processing operations efficiently.

In general, the technology and security measures offered by Atlantic-Pacific Processing Systems guarantee that businesses can handle payments effectively and securely, while also obtaining important insights and sustaining solid customer relationships. The Everest Processing Platform combined with the APPSos CRM Platform provides businesses with advanced, dependable, and secure payment processing solutions, making Atlantic Pacific Processing Systems a strong option.

Customer Reviews and Feedback

Customer feedback on Atlantic-Pacific Processing Systems (APPS) is a mixed bag, reflecting a balance of positive experiences and some areas of concern. Understanding these reviews can provide a clearer picture of what merchants can expect when partnering with APPS.

Positive Feedback

Many satisfied customers highlight the reliability and advanced technology features of APPS. Businesses appreciate the seamless integration of payment processing systems and the robust security measures that protect transactions. The diverse range of services, including POS solutions and multiple payment gateway options, has been well-received. Clients also commend the customer service, noting the helpfulness and responsiveness of the support team. The ability to customize dashboards and use white-label branding through the APPSos CRM platform is another frequently praised feature, as it helps businesses maintain a consistent brand identity while managing their customer relationships effectively.

Negative Feedback

Despite the positive reviews, there are some common complaints among Atlantic Pacific Processing Systems users. A significant point of contention is the contract terms, particularly the early termination fees and the automatic renewal of contracts. These terms can be restrictive and costly if a business decides to switch providers before the contract ends. Additionally, some customers have reported hidden fees that were not clearly disclosed at the outset, leading to unexpected costs. Issues with equipment leasing terms, which are often more expensive than purchasing the equipment outright, have also been noted.

Company’s Response and Resolution of Issues

APPS appears to take customer feedback seriously, addressing complaints promptly and effectively. For instance, the company has been proactive in responding to grievances about incorrect charges or service misunderstandings. In one notable case, a customer complaint about unauthorized charges was addressed with an explanation that APPS does not sell merchandise, suggesting a potential miscommunication. This responsiveness and willingness to clarify misunderstandings demonstrate APPS’s commitment to maintaining a positive relationship with its clients.

Overall, while Atlantic-Pacific Processing Systems offers reliable and advanced payment processing solutions, potential customers should carefully review the contract terms and be aware of any potential hidden fees to ensure the services align with their business needs.

Pros and Cons

Atlantic-Pacific Processing Systems (APPS) is a notable player in the payment processing industry, offering a variety of solutions designed to meet the needs of diverse businesses. Here’s a balanced view of the pros and cons associated with their services.

Pros

High Level of Customer Satisfaction and Low Complaint Rate: One of the significant strengths of APPS is its high level of customer satisfaction. Many clients have praised the company for its reliable service and efficient payment processing solutions. The low complaint rate further underscores their commitment to customer service and support, which is a crucial factor for businesses looking for dependable partners in payment processing.

Wide Range of Products and Services Catering to Various Industries: APPS offers an extensive range of products and services tailored to various industries, including airlines, healthcare, retail, hospitality, and more. This versatility allows them to serve over 150,000 businesses globally, providing specialized solutions that meet the unique needs of different sectors. Their offerings include credit card processing, POS systems, payment gateways, and value-added services such as chargeback management and ERP accounting solutions.

Advanced Technology and Security Features: Atlantic Pacific Processing Systems leverages advanced technology to ensure secure and efficient payment processing. Their platforms, such as the Everest Processing Platform and APPSos CRM Platform, offer robust security features and seamless integration with existing systems. These technologies help businesses manage their payment processes more effectively while ensuring data protection and compliance with industry standards.

Cons

Stringent Contract Terms and Early Termination Fees: One of the main drawbacks of Atlantic Pacific Processing Systems is their stringent contract terms. Standard contracts are typically three years long, with automatic renewals, which can be restrictive for businesses wanting flexibility. Additionally, early termination fees can be substantial, making it costly for businesses to exit their agreements prematurely.

Potential for Hidden Fees and Expensive Equipment Leasing: Another concern raised by some customers is the potential for hidden fees. These can include various charges that may not be immediately apparent, adding to the overall cost of the service. Additionally, equipment leasing terms offered by Atlantic Pacific Processing Systems can be more expensive than purchasing the equipment outright, often involving long-term, non-cancellable agreements that may not be financially advantageous for all businesses.

In summary, while Atlantic-Pacific Processing Systems offers robust and advanced payment processing solutions with high customer satisfaction, potential clients should carefully consider the contract terms and be vigilant about potential hidden fees to ensure the services align with their business needs and financial plans.

Competitive Analysis

Atlantic-Pacific Processing Systems (APPS) competes in a dynamic and highly competitive payment processing industry. This analysis provides insights into how APPS stands relative to its competitors, highlighting its strengths, weaknesses, unique selling points, and market position.

Comparison with Other Providers

Strengths and Weaknesses Relative to Competitors: APPS is known for its robust technology platforms, including the Everest Processing Platform and the APPSos CRM Platform, which offer comprehensive features and integration capabilities. These advanced technological solutions provide a competitive edge in terms of security, efficiency, and customization. Additionally, the company’s wide range of services catering to various industries—from healthcare to hospitality—positions it well in the market.

However, APPS’s stringent contract terms and potential hidden fees are significant weaknesses compared to competitors offering more flexible agreements and transparent pricing. Some rivals in the industry, such as Square and Stripe, are known for their straightforward pricing and ease of use, which can be more appealing to small and medium-sized businesses looking for flexibility and transparency.

Unique Selling Points and Areas for Improvement: Atlantic Pacific Processing Systems stands out for its sophisticated technology elements and wide range of services, spanning from credit card processing to in-depth reporting and analytics. Businesses seeking to uphold their brand identity are attracted to the advantage of offering tailored solutions with white-label branding options.

Areas for improvement include addressing customer concerns about hidden fees and the high cost of equipment leasing. Enhancing contract flexibility and providing more transparent pricing structures could make Atlantic Pacific Processing Systems more competitive against industry giants who already offer these benefits.

Market Position

APPS’s Standing in the Payment Processing Industry: APPS is a well-regarded player in the payment processing industry, particularly known for its reliability and advanced technological solutions. The company supports over 150,000 businesses globally, demonstrating a strong market presence.

Future Outlook and Potential Growth Areas: APPS has a promising future ahead, especially after being acquired by Stax Payments. This collaboration is projected to broaden APPS’s abilities and market coverage, improving its tech lineup and providing more complete payment processing solutions from start to finish. Possible areas for growth involve expanding market share with small and medium-sized businesses through providing better pricing and contract terms. Additionally, expanding its technological innovations and maintaining high standards of security and customer support will be crucial for sustaining growth and competitiveness in the evolving payment processing landscape.

Overall, while Atlantic Pacific Processing Systems has solid strengths and a significant market presence, addressing its weaknesses and leveraging opportunities for improvement will be key to maintaining and enhancing its competitive position.

Conclusion

Atlantic-Pacific Processing Systems provides cutting-edge technology, an extensive array of services, and excellent customer assistance, making it a solid option for numerous businesses. Nevertheless, users should thoroughly examine contract terms and stay vigilant about possible additional charges. In general, Atlantic Pacific Processing Systems is appropriate for companies in search of thorough and secure payment options.