EpicPay Review

EpicPay is an established company in the payment processing industry. It provides solutions to help businesses with their payment processing needs. EpicPay has grown over the years and become a key player in the industry with its flexible payment platforms. The company’s services include  in-person point-of-sale (POS) systems, e-commerce solutions, and mobile payment options. EpicPay is an ideal choice for businesses of all sizes with services designed for various industries.

EpicPay’s mission to provide secure, reliable, and integrated payment solutions has made it a well-known name in the payment processing industry. The company has built a reputation with its cutting-edge and user-friendly technology. Businesses can manage transactions seamlessly and maintain high security standards as a result.

EpicPay was founded in 2001 and has many milestones to its name. One of the milestones include the development of the proprietary payment facilitator platform. In 2021, FortisPay acquired the company, which was a major turning point. This acquisition helped EpicPay to improve its market reach and become a leading provider of payment processing solutions. The move has improved EpicPay’s service offerings with more services to its clients.

Services and Features

EpicPay offers a comprehensive range of payment processing solutions designed to meet the diverse needs of businesses, whether they operate in physical locations, online, or both. The company’s services are tailored to enhance the payment experience for both merchants and customers, providing flexibility, security, and efficiency.

In-person Payment Solutions: EpicPay provides robust in-person payment solutions, including advanced point-of-sale (POS) systems and mobile payment options. These systems are designed to handle transactions smoothly in a retail environment, with features that support quick processing, inventory management, and customer relationship management. The POS systems offered by EpicPay are compatible with various hardware devices, ensuring that businesses can integrate them seamlessly into their existing operations. Additionally, the mobile payment solutions allow businesses to accept payments on the go, making it convenient for those operating in non-traditional retail spaces or needing to process payments outside of a fixed location.

Online Payment Solutions: For businesses that operate online, EpicPay offers a range of e-commerce solutions, including virtual terminals and payment gateways. These services are designed to facilitate secure and efficient online transactions, catering to the growing demand for digital commerce. EpicPay’s virtual terminals allow businesses to process payments without the need for a physical card reader, making it ideal for phone or mail orders. The payment gateway solutions are integrated with popular e-commerce platforms, ensuring that businesses can easily set up and manage their online payment processes. These solutions are equipped with advanced security features to protect against fraud and ensure compliance with industry standards.

Integration Capabilities with Third-Party Software: The integration with third-party software is one of EpicPay’s strengths. This allows businesses to use their preferred tools and systems. Whether it’s accounting software, customer relationship management (CRM) systems, or inventory management platforms, EpicPay’s integration capability can streamline operations, improve overall efficiency, and cater to the specific payment processing needs of businesses.

Proprietary Technology and the Epic Platform: EpicPay’s proprietary technology, known as the Epic Platform, is a unified commerce solution that offers unparalleled pricing flexibility and equipment compatibility. This platform is PCI-validated, ensuring that all transactions are processed securely and in compliance with industry regulations. The Epic Platform is designed to be scalable, making it suitable for businesses of all sizes, from small startups to large enterprises. With its comprehensive reporting and analytics tools, the platform enables businesses to gain insights into their payment processes, helping them make informed decisions and optimize their operations.

Pricing and Fees

EpicPay has a competitive pricing structure. It has a range of options to meet the needs of different businesses. However, the exact pricing can change based on the specific service and the kind of businesses using them, which is similar to other merchant service providers. Businesses must know more about the pricing structure and the fees before choosing EpicPay as their payment processing partner.

General Pricing Structure: EpicPay typically operates on a tiered pricing model, which means the rates can differ based on the type of transaction—whether it’s swiped, keyed-in, or conducted online. This model allows for some flexibility, but it also means that businesses need to carefully evaluate the costs associated with their particular transaction types. EpicPay’s pricing is generally in line with industry standards, though it may not always be the lowest-cost option, especially when additional fees are considered.

Breakdown of Transaction Fees: The transaction fees charged by EpicPay can vary, but a typical swiped transaction might incur a fee of around 2.69% plus $0.10 per transaction, while keyed-in transactions may be slightly higher, averaging around 3.69% plus $0.10. These rates are fairly standard within the industry, though they can fluctuate depending on factors like the type of business and the volume of transactions processed.

Additional Fees: In addition to transaction fees, EpicPay imposes several other charges that businesses need to be aware of. These can include a PCI compliance fee, which is required to ensure that the business adheres to payment card industry standards, and can vary depending on the level of service. There is also an early termination fee, which can range from $250 to $350, depending on the length of the contract and when it is canceled. Gateway fees for online transactions and batch fees for processing multiple transactions at once are other potential costs that can add up over time.

Comparison with Industry Standards: When compared to other merchant service providers, EpicPay’s fees are generally competitive, though not necessarily the lowest. The additional fees, such as PCI compliance and early termination, are fairly common in the industry, but they do emphasize the importance of businesses fully understanding their contract terms before committing. Overall, EpicPay offers a reliable and robust service, but businesses should carefully assess all associated costs to ensure it aligns with their budget and needs.

Contract Terms and Policies

Businesses should understand the payment processing providers’ contract terms and policies. As these details can impact the cost and flexibility of service. Like many merchant service providers, EpicPay has specific contract terms. Businesses must be aware of these terms before signing up.

Contract Length and Renewal Conditions: EpicPay has a three-year contract term, which is common by the standards of the payment processing industry. The contract automatically renews for successive one-year terms after the initial contract period ends. Merchants must provide a notice of cancellation within a period before the renewal date to end the contract. Businesses should pay attention to the renewal conditions, as automatic renewals can lock them into additional terms without their consent.

Early Termination Fees and Other Penalties: One of the key aspects of EpicPay’s contract terms is the early termination fee. If a business decides to cancel its contract before the agreed term ends, it could face an early termination fee ranging from $250 to $350. The exact amount depends on how long the contract has been in place—cancellations within the first year tend to incur the higher penalty. This fee structure is designed to discourage early contract cancellations and to ensure that businesses commit to the agreed term.

Equipment Leasing and Associated Terms: In addition to the contract for payment processing services, businesses may also enter into agreements for leasing equipment, such as POS systems and card readers. EpicPay’s equipment leasing terms can vary, but they often include a separate contract that may have its own terms and penalties. It’s important for businesses to understand that equipment leases are typically non-cancelable, meaning that even if the service contract is terminated, the lease agreement may still be in effect, requiring ongoing payments for the duration of the lease term. This can add a significant cost if not carefully considered upfront.

Overall, while EpicPay’s contract terms and policies are fairly typical within the industry, businesses should thoroughly review all conditions, especially concerning early termination and equipment leasing, to avoid any unexpected costs or obligations.

User Experience and Interface

EpicPay offers a user-friendly experience for merchants and developers. It is ideal for businesses that are looking for efficient and reliable payment processing. The platform is simple and easy to navigate, allowing users to browse through various functions and perform tasks without much difficulty.

Ease of Use for Merchants and Developers: For merchants, EpicPay offers a streamlined interface that simplifies the process of accepting payments, whether in-person, online, or via mobile devices. The setup process is relatively straightforward, with clear instructions and support available to help businesses get up and running quickly. Developers also benefit from EpicPay’s well-documented APIs, which enable seamless integration with third-party software and custom applications. This flexibility is particularly valuable for businesses that need to tailor the payment processing experience to their specific needs.

Interface Design and Functionality of the Payment Gateway: The design of EpicPay’s payment gateway interface is clean and intuitive, focusing on providing a smooth user experience. The layout is organized in a way that allows users to easily access the most critical functions, such as transaction processing, customer management, and account settings. The gateway accepts different ways to pay, like credit cards, debit cards, and direct bank transfers. This helps businesses meet many customers’ needs. Also, the system works great on computers and phones, which is important for companies that need to take payments anywhere.

Reporting and Analytics Tools: One of the standout features of EpicPay is its robust reporting and analytics tools. The platform offers detailed reports that provide insights into transaction history, sales trends, and customer behavior. These tools are invaluable for businesses looking to optimize their operations and make data-driven decisions. The reports can be customized and exported in various formats, making it easy for businesses to analyze their data in the way that best suits their needs. Additionally, the analytics dashboard is designed to be user-friendly, with visual representations of key metrics that allow users to quickly grasp their business’s financial performance.

Customer Support and Service

EpicPay is known for its reliable customer support and service. It is an important aspect of any payment processing platform. Businesses need prompt support to resolve issues to ensure smooth operations without disruptions.

Availability and Responsiveness of Customer Support: EpicPay has responsive and effective customer support. The company provides assistance via various channels, making it accessible for businesses of all sizes. Most users say that EpicPay’s customer support team is knowledgeable and capable of resolving issues efficiently. The support team responds quickly to questions about the payment gateway, technical difficulties, billing inquiries, and more. The support offered ensures minimal downtime for businesses.

Support Channels: EpicPay provides multiple support channels to cater to different customer needs, including phone, email, and live chat options. The availability of phone support is particularly beneficial for businesses that require immediate assistance, as it allows for direct communication with a support representative. Email support is also available for less urgent inquiries, with response times generally reported to be within a reasonable timeframe. The live chat option is a convenient feature for users who prefer real-time assistance without the need for a phone call. This variety of support channels ensures that businesses can choose the most appropriate method for their needs, depending on the urgency and nature of their issue.

User Feedback and Satisfaction: User feedback on EpicPay’s customer support is generally positive, with many businesses appreciating the quick and effective resolutions provided by the support team. While no service is without occasional negative feedback, EpicPay seems to maintain a high level of customer satisfaction, particularly in terms of the availability and quality of support. Users often highlight the professionalism and helpfulness of the support staff, which contributes to a positive overall experience with the platform. This strong customer service record helps to reinforce EpicPay’s reputation as a reliable partner for businesses in need of payment processing solutions.

Security and Compliance

EpicPay places a strong emphasis on security and compliance, recognizing the critical importance of protecting sensitive financial data in today’s digital landscape. The company has implemented a range of robust security measures designed to safeguard transactions and ensure that businesses meet industry regulations.

Overview of Security Measures: At the core of EpicPay’s security strategy is its compliance with the Payment Card Industry Data Security Standard (PCI DSS). This compliance is essential for any payment processing provider, as it sets the framework for securing cardholder data during transactions. PCI DSS compliance ensures that EpicPay adheres to stringent security protocols, including encryption of sensitive information, regular security audits, and maintenance of a secure network. Encryption is used to protect data both in transit and at rest, ensuring that customer information is never exposed to unauthorized parties.

Fraud Detection and Prevention Features: Besides encryption and following PCI regulations, EpicPay also integrates advanced measures for detecting and preventing fraud on its platform. These tools are created to detect and prevent fraudulent behavior before it harms a company. The system uses live monitoring of transactions to detect any potentially fraudulent activity by flagging suspicious behavior. For example, transactions that differ from usual patterns or come from risky regions are automatically marked for additional scrutiny. EpicPay’s methods for preventing fraud also consist of AVS for addresses and CVV for cards, enhancing security during payment.

How EpicPay Ensures Regulatory Compliance: Beyond PCI compliance, EpicPay is committed to ensuring that all its operations and services comply with relevant financial regulations and industry standards. This includes adhering to anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and other legal obligations that govern the handling of financial transactions. EpicPay regularly updates its policies and procedures to reflect changes in regulatory requirements, ensuring that businesses using its services remain compliant with the latest laws and standards. This proactive approach to compliance helps protect businesses from legal risks and ensures the secure processing of transactions across all platforms.

Pros and Cons

Advantages of Using EpicPay:

Robust Platform: EpicPay offers a versatile and reliable payment processing platform. It caters to different business needs. EpicPay provides tools to operate a physical retail store, running an e-commerce site, or managing mobile payments. It allows for seamless integration with existing business operations. The platform can accommodate a variety of payment methods and integrate with third-party software. EpicPay is a strong choice for businesses that want flexible and customizable payment processing solutions.

Security and Compliance: EpicPay places a strong emphasis on security, ensuring that all transactions are protected through PCI compliance and advanced encryption methods. This focus on security helps to minimize the risk of fraud and data breaches, providing peace of mind for businesses that handle sensitive financial information.

Reliable Service: EpicPay is well-known for consistent performance and high uptimes. This is important for businesses that require uninterrupted payment processing solutions. EpicPay’s reliable platform allows businesses to operate smoothly without technical disruption.

Disadvantages of Using EpicPay:

Potential Hidden Fees: One of the main drawbacks of EpicPay is the possibility of encountering hidden fees. While the company’s pricing structure is generally competitive, businesses may find themselves facing additional charges such as PCI compliance fees, early termination fees, and gateway fees. These costs can accumulate over time and may not always be clearly outlined in the initial contract.

Contract Length: EpicPay has a three-year contract length. This is a major commitment for some businesses and can be a disadvantage for businesses looking for flexibility or in their starting phase. The early termination fees ranging from $250 to $350 can increase the financial burden of businesses who exit the contract before the term ends.

In summary, while EpicPay offers a robust and secure payment processing platform, businesses should carefully consider the potential hidden fees and the commitment required by the contract length before making a decision.

Conclusion

EpicPay offers a secure and versatile payment processing platform. It is suitable for businesses of all sizes and various industries. The platform offers strong features and is reliable. However, users should consider the contract length and hidden fees. EpiPay is a great choice for businesses that require comprehensive payment solutions.

FAQs

What is the standard contract length with EpicPay?

EpicPay typically requires a three-year contract. After the initial term, the contract usually renews automatically for additional one-year periods unless the merchant provides notice of cancellation within a specified timeframe.

Are there any hidden fees associated with EpicPay?

EpicPay’s pricing is generally competitive. However, it includes additional costs such as PCI compliance fees, early termination fees, and gateway fees. Businesses must review the contract well to understand all potential charges.

How does EpicPay ensure the security of transactions?

EpicPay ensures transaction security through PCI compliance, advanced encryption, and fraud detection tools. These measures help protect sensitive financial data and reduce the risk of fraud.