Orion Payment Systems Review

Orion is a payment systems company that provides merchant services and specializes in providing different kinds of processing options for businesses. This company came up to address the needs of different fields such as credit card processing, mobile payments and e-commerce solutions. They focus on secure, fast and reliable payment processing specifically designed to cater for small-sized and medium-sized enterprises. Orion’s mission is to help businesses streamline their payment processes and enhance overall operational efficacy through customer satisfaction. Let’s delve deeper into the Orion Payment Systems Review.

Company Background | Orion Payment Systems Review

Having been established in 1999, Orion Payment Systems has grown into a well-known name in the payment processing industry. It was started by George Norvell with the idea of setting up a customer-centered service-based payment processing company. Orion has since its establishment broadened its spectrum of action by partnering with big names from the world of payment networks as well as technology companies so that they have comprehensive offers.

Orion Payment Systems is driven by a mission to provide seamless and secure payment processing solutions that help businesses thrive. Their core values are integrity, customer centricity, creativity and innovation. Their operations are open to view with some rivalry involved towards better service provision. Orion’s commitment to continuous improvement and customer satisfaction underpins their approach to business.

The leadership team at Orion Payment Systems is composed of experienced professionals from the payment processing and financial services industries. George Norvell, the founder, plays a crucial role in guiding the company’s strategic direction. All members of the team are committed to developing a culture which fosters excellence and innovation, ensuring that Orion remains ahead in the competitive field of merchant services. The collective pool of their expertise and customer-centric approaches have been instrumental in the sustained growth and success of Orion​.

Services Offered

Orion Payment Systems provides a wide range of payment processing solutions designed to meet the specific requirements of different types of businesses. Their offerings aim to improve business operations by delivering secure, efficient, and dependable payment processing services.

Payment Processing Solutions: Orion Payment Systems delivers robust payment processing solutions, allowing businesses to accept payments through various methods, including credit and debit cards. They cater to both card-present and card-not-present transactions, ensuring businesses can process payments securely and efficiently, whether in-store or online.

Point of Sale Systems: Orion’s point of sale systems are highly sophisticated and integrate well with business processes. These POS systems can support several features like basic payment processing through to complicated inventory and customer management services. The retailer’s point-of-sale solutions offered by Orion work to enhance transactions in retail settings so as to give customers a better experience overall.

E-commerce Solutions: For businesses operating online, Orion offers comprehensive e-commerce solutions. These include payment gateways that facilitate online transactions, ensuring a smooth and secure checkout process for customers. The integration capabilities with various shopping carts and platforms make it easier for businesses to manage their online sales efficiently.

Mobile Payment Options: Acknowledging the increasing popularity of mobile shopping, Orion offers mobile payment options for businesses to receive payments through mobile devices like smartphones and tablets. This flexibility allows companies to make transactions while on the move, meeting the needs of customers who favor mobile payment options.

Recurring Billing and Invoicing: When a company has to process routine payments, Orion’s billing and invoicing services can be of great help. It simplifies the bill processing system and makes sure that there is no delay in payment doing away with administrative overhead on firms. Subscription-based services as well as membership organizations will find this service very beneficial.

ACH Payments and Electronic Checks: In addition to traditional payment methods, Orion offers ACH payments and electronic checks. These options provide a cost-effective and efficient way to handle large volumes of transactions, making them suitable for businesses that require frequent and secure fund transfers.

Orion Payment Systems’ wide range of services ensures that businesses of all sizes can find solutions that meet their specific payment processing needs. Their commitment to security, efficiency, and customer satisfaction makes them a reliable partner for any business looking to streamline its payment processes.

Features and Benefits

Orion Payment Systems offers a range of features and benefits designed to enhance the payment processing experience for businesses.

Security and Fraud Prevention: Orion places a high priority on security, employing advanced encryption and tokenization technologies to protect sensitive transaction data. Their systems are PCI DSS compliant, ensuring that all transactions meet industry standards for security, thus safeguarding businesses and their customers from potential fraud and data breaches.

Integration Capabilities: Orion Payment Systems are known for their robust integration capabilities, allowing seamless integration with eCommerce platforms, accounting software and POS systems This flexibility ensures that businesses can easily deliver Orion’s payment solutions have integrated into their existing infrastructure with minimal hassle.

User-Friendly Interface: The user interface provided by Orion is intuitive and easy to navigate. This ensures that businesses can quickly learn to use the system, minimizing the time spent on training and maximizing operational efficiency. The simplicity of the interface enhances the overall user experience, making payment processing straightforward and hassle-free.

Customizable Solutions for Different Business Needs: Orion offers scalable solutions designed to meet the specific needs of businesses. Whether a small retailer or large enterprise, Orion can tailor its services to specific needs, providing personalized solutions that maximize productivity and customer satisfaction.

Detailed Reporting and Analytics: Orion Payment Systems provides detailed reporting and analytics tools that give businesses valuable insights into their transaction data. These tools help businesses track sales trends, monitor transaction volumes, and identify potential areas for improvement. Access to comprehensive analytics enables businesses to make informed decisions and optimize their payment processes for better performance.

Pricing and Contract Terms

Orion Payment Systems provides a pricing plan that aims to be both competitive and clear. Their pricing generally consists of different charges like transaction fees, monthly fees, and possible yearly fees for PCI compliance. They provide varying rates depending on the transaction type, whether it be swiped, keyed-in, or e-commerce, to ensure businesses are only charged for the services required.

Overview of Pricing Structure: The pricing structure of Orion Payment Systems is designed to be straightforward, with clear rates for different types of transactions. Businesses can expect to encounter fees such as per-transaction fees, monthly service fees, and potentially additional fees for specific services like payment gateways or virtual terminals.

Transparency in Fees and Rates: Orion Payment Systems emphasizes transparency in their fee structure, ensuring that all charges are clearly outlined in the contract. This approach helps businesses understand what they are paying for, avoiding unexpected charges and fostering trust.

Contract Length and Termination Policies: Normally, Orion provides agreements that are typically about three years long, including automatic renewal provisions. They also clearly establish termination policies, including early termination fees that align with industry standards. This level of clarity assist businesses in effectively planning their financial commitments.

Comparison with Industry Standards: When compared to industry standards, Orion Payment Systems’ pricing and contract terms are competitive. They offer a blend of affordability and comprehensive service, which is on par with other major payment processors. Their transparent approach and clear contract terms make them a reliable choice for businesses looking for straightforward and fair payment processing solutions.

Customer Support

Orion Payment Systems is dedicated to providing robust customer support services to its clients. Their support services are designed to be accessible, ensuring that businesses can get the help they need promptly and efficiently.

Availability and Accessibility of Support Services: Orion Payment Systems provides customer assistance via various methods such as phone, email, and live chat. Their support team is reachable for an extended period during the business day, so clients can get help when necessary. This access assists organizations in quickly resolving problems, reducing downtime, and ensuring seamless operations.

Quality of Customer Service: The quality of customer service provided by Orion is generally well-regarded. They prioritize resolving customer issues efficiently and effectively. The support team is trained to handle a wide range of inquiries, from technical problems to billing questions, ensuring that clients receive knowledgeable and helpful responses.

Resources and Self-Help Tools Provided: In addition to direct support, Orion Payment Systems provides a variety of self-help tools and resources. Their website features an extensive knowledge base, including FAQs, user guides, and troubleshooting tips. These resources enable clients to find solutions to common problems independently, saving time and providing immediate assistance.

Client Testimonials on Customer Support: Numerous customers have provided favorable feedback about the customer service offered by Orion. They frequently point out the quick and effective resolution of their problems by the support team, praising their responsiveness and helpfulness. These positive reviews show a high degree of contentment with the customer service provided by Orion, enhancing its status as a trustworthy payment processing company.

User Experience

Orion Payment Systems is designed to provide a seamless user experience, ensuring that businesses can efficiently manage their payment processing needs.

Onboarding Process: The onboarding process with Orion Payment Systems is straightforward and efficient. New clients are guided through the setup with clear instructions and support from the customer service team. The process includes account setup, integration with existing systems, and training on using the platform’s features. This thorough onboarding ensures that businesses can start processing payments quickly and without unnecessary complications.

Ease of Use for Merchants: Orion is recognized for its user-friendly interface, which helps merchants easily navigate and handle their payment processing tasks. The system is created to be simple for users to easily perform tasks like tracking transactions, sending invoices, and generating reports. The convenience helps new users learn faster and improves efficiency for experienced merchants.

Performance and Reliability of the System: Orion Payment Systems boasts a robust and reliable infrastructure. The platform’s performance is consistently high, with minimal downtime and quick transaction processing speeds. This reliability ensures that businesses can depend on Orion for smooth, uninterrupted payment processing, which is crucial for maintaining customer satisfaction and operational flow.

Compliance and Security

Orion Payment Systems places emphasis on adherence to regulations and security measures to enable businesses to securely process payments within regulatory boundaries.

PCI DSS Compliance: Orion adheres to the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to protect card information during and after a financial transaction. This compliance is crucial as it helps prevent data breaches and fraud, ensuring that all transactions processed through Orion are secure.

Data Encryption and Protection Measures: Orion uses advanced encryption technologies to provide additional protection for sensitive data. Data encryption guarantees that cardholder data remains secure when being transmitted and stored. This high level of security reduces the chances of unauthorized entry and data hacks, offering reassurance to businesses and their clients.

Security Certifications and Audits: Orion undergoes regular security audits and maintains various certifications to validate its security practices. These audits assess the company’s compliance with industry standards and its ability to protect sensitive information. By continually updating its security measures, Orion ensures it stays ahead of emerging threats.

Importance of Compliance in Payment Processing: Compliance in payment processing is not just about adhering to regulations; it’s about building trust with customers and safeguarding their data. Orion’s commitment to compliance demonstrates its dedication to maintaining high security standards, which is essential for protecting businesses from potential legal and financial repercussions due to data breaches.

In general, Orion Payment Systems’ strong focus on compliance and security demonstrates their dedication to creating a safe payment processing environment, allowing businesses to operate with assurance and honesty.

Online Ratings and Reviews

Orion Payment Systems has received varied online ratings across different platforms, reflecting a mix of user experiences.

Overview of Orion Payment Systems’ Online Ratings: Overall, Orion Payment Systems has garnered moderate to positive ratings on review platforms. Many users have praised the company for its reliable services and customer support, while some have pointed out areas where improvements could be made.

Summary of User Reviews from Various Platforms: Customer feedback emphasizes various important aspects of Orion Payment Systems. Favorable reviews typically highlight the company’s quick payment processing and attentive customer service. Users value the ease of use of the interface and the range of payment options available. Nevertheless, a few critical reviews point out problems with concealed charges and unclear contract terms. Sometimes, there are complaints about interruptions in service and the length of time it takes to fix technical problems.

Common Praises and Complaints: Common praises include the ease of integration with existing systems, the security measures in place, and the helpfulness of the customer support team. Users particularly value the flexibility and customization options that Orion provides. On the other hand, common complaints revolve around fees that were not initially disclosed and difficulties in contract termination. Some users have also mentioned occasional technical glitches.

Pros and Cons

Key Advantages of Using Orion Payment Systems:

Comprehensive Payment Solutions: Orion Payment Systems provides various payment processing options such as POS systems, e-commerce solutions, mobile payments, and ACH payments to meet businesses’ diverse requirements.

User-Friendly Interface: The platform is designed with a user-friendly interface, making it easy for merchants to navigate and manage their transactions efficiently.

Robust Security Measures: Orion places a high emphasis on security by adhering to PCI DSS standards and utilizing advanced encryption technology, ensuring peace of mind for businesses worried about fraud and data breaches.

Responsive Customer Support: Many users praise Orion’s customer support for being responsive and helpful, which enhances the overall user experience.

Customizable Solutions: Orion provides customizable solutions that can be tailored to meet the specific needs of businesses of various sizes and industries, offering great flexibility.

Potential Drawbacks and Areas for Improvement:

Lack of Fee Transparency: A common complaint among users is the lack of transparency regarding fees and contract terms. Some users report unexpected charges and difficulties in understanding the full cost structure.

Contract Terms: The typical duration of a contract and the rules for ending it can be limiting, including penalties for terminating early that are disliked by certain users.

Technical Issues: While generally reliable, there have been occasional reports of technical glitches and service interruptions that can affect business operations.

Improvement in Communication: Some users have suggested that clearer communication regarding contract terms and fees could enhance the overall experience and trust in the service.

Orion Payment Systems can improve its reputation and customer satisfaction by focusing on these areas, making it a more appealing option for businesses seeking reliable payment processing solutions.

Conclusion

Orion Payment Systems provides thorough payment solutions and strong security, along with an easy-to-use interface and attentive customer assistance. Nevertheless, there is room for improvement in terms of fee transparency and contract terms. In general, Orion is a dependable option for companies looking for trustworthy payment processing, but prospective users should thoroughly examine contract specifics before making a decision.

FAQs

What types of businesses can benefit from using Orion Payment Systems? 

Orion Payment Systems is suitable for a wide range of businesses, including retail stores, e-commerce sites, restaurants, service providers, and healthcare facilities. Its versatile solutions cater to both small and large enterprises, offering tailored payment processing services to meet diverse business needs.

How does Orion Payment Systems ensure the security of transactions? 

Orion maintains transaction security by adhering to PCI DSS standards, employing advanced encryption techniques, and conducting frequent security audits. These precautions safeguard private information and deter fraudulent activities, guaranteeing the safety and adherence to industry regulations of all transactions

What should I do if I encounter an issue with my payment processing? 

If you experience a problem, reach out to Orion’s customer service through phone, email, or live chat. Moreover, make sure to check out the self-help resources and troubleshooting guides provided on their website to efficiently address common issues.