Patriot Payment Group Review

Patriot Payment Group, established in 2011 and based in Dallas, Texas, is a company that helps businesses handle their payments. They offer various services like setting up merchant accounts, providing systems for accepting payments at the store, ways to accept payments through mobile devices, and tools for online shopping. They work closely with Wells Fargo Bank to ensure their services are dependable and they aim to keep their customers happy with good service and fair prices.

The company is led by CEO Matt Foulk, who has played a pivotal role in shaping the organization’s direction and growth. Under his guidance, Patriot Payment Group has increased its services and strengthened its dedication to clear and customer-centered assistance. The company highlights key values like honesty, dependability, and creativity, which show in its business methods and customer interactions.

Patriot Payment Group’s mission is to provide businesses with the tools they need to manage their payment processing efficiently and securely. By focusing on personalized service and cutting-edge technology, the company aims to help businesses streamline their operations and improve their bottom line.

The team at Patriot Payment Group is made up of skilled experts committed to assisting businesses in understanding the intricate details of handling payments. The company focuses heavily on providing excellent customer service and support, aiming to establish enduring partnerships with its customers. This ensures that clients get the necessary assistance to thrive in a challenging market.

Services and Solutions Offered by Patriot Payment Group

Patriot Payment Group provides a full range of services for handling payments that are tailored to help companies in many different fields. They aim to make operations smoother, keep transactions safe, and give businesses the ability to adjust to various payment situations.

Merchant Account Services

Patriot Payment Group provides businesses with merchant accounts that allow them to accept credit and debit card payments from customers. These accounts are essential for processing transactions and are tailored to meet the specific needs of different types of businesses, whether they operate in retail, hospitality, or e-commerce. The company focuses on delivering secure, reliable, and fast payment processing services to ensure smooth transactions.

Point-of-Sale (POS) Systems

The company offers up-to-date POS systems designed to make the checkout process easier for businesses. These systems include features like managing stock, analyzing sales, and collecting customer data, helping businesses improve efficiency and customer happiness. Patriot Payment Group provides adjustable cash register solutions that can be tailored to different business needs, acting as versatile tools to manage everyday tasks.

Payment Gateway Solutions

Patriot Payment Group’s payment gateway solutions enable businesses to securely process online payments. These gateways are essential for e-commerce businesses as they provide a seamless and secure connection between a merchant’s website and the payment processing network. The company’s gateways are equipped with advanced encryption and fraud detection tools, ensuring that online transactions are secure and compliant with industry standards.

E-commerce Payment Processing

For businesses operating online, Patriot Payment Group offers e-commerce payment processing services that support a variety of payment methods, including credit and debit cards, digital wallets, and alternative payment options. These services are designed to handle high transaction volumes while maintaining the security and integrity of each transaction.

Mobile Payment Solutions

To meet the growing demand for mobile payments, Patriot Payment Group provides mobile payment options that allow companies to accept payments using smartphones and tablets. These options are ideal for businesses that frequently travel or operate in places where standard POS systems are not practical. Mobile payment options are secure, easy to use, and can be smoothly connected with other payment methods.

Virtual Terminals

Patriot Payment Group also offers virtual terminals that enable businesses to process payments without the need for physical card readers. This solution is particularly useful for businesses that take orders over the phone or via mail, allowing them to manually enter payment information and process transactions securely.

Security and Compliance Features

Patriot Payment Group places a high emphasis on security, offering services that include strong security features like PCI compliance and encryption. PCI compliance means that businesses follow the rules set by the Payment Card Industry, keeping customer credit card information safe during purchases. Encryption adds an extra layer of protection by keeping data secure as it moves between the store and the payment processor, stopping anyone from getting to it without permission.

Pricing and Fee Structure of Patriot Payment Group

Patriot Payment Group offers a range of pricing models to cater to different business needs, with the most common being the interchange-plus and flat-rate models. The interchange-plus pricing model is a popular choice for companies that handle many transactions. In this system, stores pay the interchange fee set by card companies (like Visa and MasterCard) plus an extra fixed fee. Companies often like this model because it is clear; they can see exactly how much each transaction costs. On the other hand, the flat-rate model simplifies billing by charging a consistent fee for every transaction, regardless of the card type used. This can be beneficial for small businesses that prioritize simplicity over cost optimization.

When it comes to setup fees, monthly fees, and transaction fees, Patriot Payment Group is generally aligned with industry standards, though specifics can vary based on the services chosen and the volume of transactions processed by the business. The company may charge a setup fee for new accounts, though this is often negotiable depending on the size and scope of the business. Monthly fees typically cover the cost of maintaining the account and providing customer support, while transaction fees are charged on each individual transaction processed through the system.

In comparison to industry standards, Patriot Payment Group’s pricing is competitive, particularly for small to medium-sized businesses. However, like many payment processors, there are reports from some users of hidden fees that were not clearly disclosed during the sales process. Some of the fees that may not be obvious right away are annual PCI compliance fees, batch fees, and other charges. Businesses should thoroughly examine their contract and statements in order to grasp the complete extent of the costs.

Customer Support and Service

Patriot Payment Group understands the importance of reliable customer support, particularly in the payment processing industry where quick resolution of issues is critical to business operations. The company provides a range of support options to ensure that merchants can access help whenever they need it.

Availability and Accessibility of Customer Support: Patriot Payment Group offers customer support through multiple channels, including phone, email, and live chat, to ensure that merchants can easily reach assistance when needed. The availability of these options allows for a range of preferences in communication, catering to businesses that may require quick answers or more detailed written explanations.

Support Channels (Phone, Email, Live Chat): The company’s support channels are created to offer easy ways to access assistance. Patriot Payment Group provides different options for merchants to communicate, such as speaking on the phone, sending emails for detailed inquiries, or using live chat for immediate assistance. Nonetheless, the efficiency and timeliness of these channels may differ, with certain customers receiving quick assistance while others encounter prolonged wait times.

Responsiveness and Effectiveness: The responsiveness of Patriot Payment Group’s customer service has received mixed reviews. While many users find the support team helpful and responsive, others have reported challenges in getting timely resolutions to their issues. This variability highlights the importance of the company continuing to focus on improving consistency in their support services.

Training and Resources Available for Merchants: To help merchants make the most of their payment processing systems, Patriot Payment Group offers various training and resources. These materials are designed to educate users on how to effectively use the tools and services provided, ultimately aiming to reduce the need for frequent support by empowering merchants with the knowledge they need to manage their accounts independently.

Contract Terms and Conditions

Understanding the contract terms and conditions is crucial for any merchant considering Patriot Payment Group’s services. These terms define the business relationship and can significantly impact the overall satisfaction with the payment processing experience.

Length of Contracts and Renewal Policies: Patriot Payment Group usually provides agreements that range from three to five years in duration. These agreements frequently have clauses for automatic renewal, which means that if a merchant fails to cancel or renegotiate the agreement before it ends, it will renew for another period. This is a typical practice in the sector, yet merchants must be cautious to prevent being trapped in a long-term contract without their approval.

Early Termination Fees: If a merchant decides to terminate the contract before the agreed term, they may be subject to early termination fees. These fees can be significant and are usually calculated based on the remaining months of the contract. It’s essential for businesses to fully understand the potential cost of exiting the contract early, as it can be a considerable financial burden.

Flexibility and Customization Options: Patriot Payment Group offers some level of flexibility and customization in its contracts to cater to different business needs. However, the extent of this flexibility can vary, and merchants are advised to negotiate terms that best suit their specific operational requirements.

Merchant Satisfaction with Contract Terms: Business owners have different opinions about the contract terms from Patriot Payment Group. Some like the clear and organized structure, but others worry about the strictness and possible hidden charges. It’s crucial for business owners to carefully read and fully understand all the contract details before agreeing to them.

User Experience and Interface

Patriot Payment Group has created platforms with the user’s ease in mind, with the goal of simplifying payment processing for merchants. Users can easily navigate through different features without requiring extensive training because the interface is typically intuitive. Small to medium-sized businesses without IT staff find significant advantage in the user-friendly nature of systems.

Ease of Use and Integration with Existing Systems: One of the strengths of Patriot Payment Group’s platforms is their ability to integrate seamlessly with existing business systems. Whether it’s a retail POS system, an online shopping cart, or mobile payment solutions, the integration process is designed to be smooth and hassle-free, minimizing downtime during the transition.

Merchant Dashboard and Reporting Tools: The merchant dashboard provided by Patriot Payment Group is equipped with comprehensive reporting tools that allow businesses to track their transactions, monitor sales trends, and manage their accounts efficiently. These tools are essential for business owners who need quick access to financial data and insights, enabling them to make informed decisions.

User Feedback on Platform Performance and Reliability: The majority of users give positive feedback on the platform’s performance and reliability, particularly praising its stability and consistent performance. Nevertheless, similar to any technological advancement, there have been intermittent complaints of malfunctions or reduced speed, especially during periods of high usage. In general, the platform is considered trustworthy, but users should prepare backup plans for unforeseen problems.

Reputation and Reviews

Patriot Payment Group’s reputation in the payment processing industry is a mixed bag, with online reviews and ratings reflecting a range of customer experiences. The company has received both praise and criticism, highlighting different aspects of its service.

Overview of Online Reviews and Ratings: Patriot Payment Group’s online presence shows a variety of reviews from merchants. Some users appreciate the company’s competitive pricing and the range of services offered, especially for small to medium-sized businesses. However, there are also a significant number of complaints, particularly regarding hidden fees and contract terms, which have led to dissatisfaction among some customers.

Common Praises and Complaints from Users: Frequent compliments often mention the easy-to-use interface of the platforms and the support provided by the sales team when setting up. However, criticisms frequently center around hidden fees, challenges in discontinuing services, and problems with the promptness of customer support. The mixed reviews indicate that Patriot Payment Group possesses strengths but also has areas that may require enhancements to fully satisfy customer expectations.

BBB Accreditation and Rating: Patriot Payment Group is accredited by the Better Business Bureau (BBB), which adds a layer of credibility to the company. However, the BBB rating, which factors in customer complaints and resolutions, may vary over time. Merchants are encouraged to check the current BBB rating and reviews before making a decision.

Trustworthiness and Reliability of the Company: Overall, Patriot Payment Group is considered a reliable provider within the industry, though trustworthiness can be subjective based on individual experiences. The company’s longevity and BBB accreditation contribute positively to its reputation, but the mixed customer reviews indicate that potential clients should carefully review contract terms and fees to avoid any surprises.

Pros and Cons

Pros:

Competitive Pricing: Patriot Payment Group offers competitive pricing models, particularly beneficial for small to medium-sized businesses. Their interchange-plus and flat-rate pricing models provide flexibility depending on the business’s transaction volume and preferences.

Range of Services: The company offers an all-encompassing range of services, such as merchant accounts, POS systems, e-commerce payment processing, and mobile payment solutions. This variety enables businesses to meet all their payment processing requirements in a single location.

User-Friendly Interface: Many users appreciate the simplicity and ease of use of Patriot Payment Group’s platforms. The integration with existing systems and the availability of detailed reporting tools make it easier for businesses to manage their operations effectively.

Cons:

Hidden Fees: A recurring issue raised by customers is the presence of hidden fees that are not always disclosed upfront. These unexpected charges can lead to dissatisfaction and frustration, particularly when they appear on monthly statements without prior notice.

Contract Terms: Businesses looking for increased flexibility may find the company’s contract terms, such as long agreements and high early termination fees, to be a drawback. This inflexibility could discourage potential customers who favor month-to-month agreements or clearer terms.

Customer Support: While the company offers various support channels, some users have reported inconsistent responsiveness and effectiveness in resolving issues. This can be a concern for businesses that require immediate assistance with their payment processing systems.

Comparison with Competitors:

When compared to other payment processors, Patriot Payment Group stands out for its broad range of services and competitive pricing. However, it may lag behind competitors who offer more transparent pricing structures, shorter contract terms, and more consistent customer support. Businesses considering Patriot Payment Group should weigh these factors against their specific needs and preferences to make an informed decision.

Conclusion

Patriot Payment Group provides a diverse selection of payment processing solutions ideal for small and medium businesses. Their competitive rates and extensive offerings make them a strong option, but prospective clients should thoroughly examine contract terms and fees. In general, Patriot Payment Group is suggested for businesses in need of a variety of payment choices and reliable assistance.

Frequently Asked Questions (FAQs)

What industries does Patriot Payment Group specialize in?

Patriot Payment Group primarily serves small to medium-sized businesses across various industries, including retail, hospitality, e-commerce, and professional services. Their solutions are versatile and adaptable to different business environments.

Does Patriot Payment Group offer month-to-month contracts?

Patriot Payment Group usually provides contracts that are usually long-term, frequently lasting between three to five years, and include automatic renewal clauses. Month-to-month agreements are not typical, but there could be room for flexibility through discussion.

How secure are the transactions processed by Patriot Payment Group?

Transactions processed by Patriot Payment Group are highly secure, adhering to PCI compliance standards. They implement advanced encryption and fraud detection tools to ensure that all payment data is protected from unauthorized access.