Clearent, founded in 2005, is a payment solutions provider based in Creve Coeur, Missouri that offers a range of services. The corporation provides a complete range of payment processing services, such as credit and debit card processing, online payment solutions, and mobile payment choices. Clearent’s unique payment platform is created to improve business operations through efficient and secure transaction processing. Lets read more about Clearent Review.

In February 2021, Clearent merged with Transaction Services Group to form Xplor Technologies, a global platform integrating software, payments, and commerce-enabling solutions. This merger expanded Clearent’s reach, allowing it to serve over 82,000 businesses across 158 countries, processing more than $27 billion in payments annually. The combined entity, Xplor Technologies, is headquartered in Atlanta, Georgia, with operations spanning North America, Australasia, Europe, and the United Kingdom.

Clearent’s commitment to transparency and customer service has positioned it as a trusted partner for businesses seeking reliable payment processing solutions. By leveraging advanced technology and maintaining a focus on client needs, Clearent continues to support businesses in managing their payment processing requirements effectively.

Company Background of Clearent

Established in 2005, Clearent is based in Creve Coeur, Missouri, and has become a significant presence in the payment processing sector. Throughout its history, the company has shown notable growth and flexibility by extending its offerings and expanding its market presence. 

During its initial stages, Clearent’s main focus was to provide transparent and efficient payment processing solutions to businesses of all sizes. The company’s dedication to innovation resulted in the creation of a unique payment platform, improving transaction processing abilities and offering clients immediate data insights. 

Clearent’s growth strategy included strategic acquisitions to broaden its service offerings and enter new markets. Notably, in 2018, Clearent acquired SPOT Business Systems LLC, a provider of point-of-sale software for the dry-cleaning industry. This acquisition enabled Clearent to integrate payment processing with industry-specific software solutions, offering a more comprehensive service to its clients.

A pivotal moment in Clearent’s history occurred in February 2021 when it merged with Transaction Services Group, a global provider of business management software and integrated payments for the subscription economy. This merger resulted in the formation of Xplor Technologies, a global platform integrating software, payments, and commerce-enabling solutions. The combined entity serves over 82,000 businesses across 158 countries, processing more than $27 billion in payments annually. Xplor Technologies is headquartered in Atlanta, Georgia, with operations spanning North America, Australasia, Europe, and the United Kingdom.

Services Offered by Clearent | Clearent Review

Clearent provides a comprehensive suite of payment processing solutions tailored to meet the diverse needs of businesses across various industries.

Payment Processing Solutions

Credit and Debit Card Processing: Clearent allows businesses to accept all major credit and debit cards, guaranteeing secure and effective transactions. Their clear pricing structure and ability to receive funds the next day improve the management of cash flow.

EBT and Gift Card Acceptance: Merchants can process EBT transactions and offer gift card programs, providing customers with flexible payment options and fostering customer loyalty.

Support for High-Risk Industries: It expands its offerings to industries deemed high-risk, such as firearms and CBD, providing customized solutions for unique regulatory and processing hurdles.

E-commerce and Online Payments

Virtual Terminal and Payment Gateway Options: Clearent’s online terminal enables businesses to accept payments without the need for physical card readers, making it perfect for phone or mail transactions. Their payment gateway fits smoothly with e-commerce platforms, enabling safe online transactions.

Integration Capabilities with Various Platforms: Clearent offers robust APIs and developer tools, enabling smooth integration with existing point-of-sale systems, shopping carts, and other business software, streamlining operations and enhancing efficiency.

Mobile Payment Solutions

Mobile Processing Options for Smartphones and Tablets: Clearent’s mobile options enable businesses to take payments using smartphones and tablets, offering convenience for transactions while on the move. This is especially advantageous for businesses located in distant areas or providing delivery services.

Features and Benefits for Businesses on the Go: The mobile app supports various payment methods, including contactless payments, and offers real-time reporting, helping businesses manage sales and inventory effectively while on the move.

Additional Services

ACH and Electronic Check Processing: Clearent facilitates ACH and electronic check processing, offering cost-effective alternatives to card payments and catering to customers preferring direct bank transfers.

Recurring Billing and Subscription Management: Clearent offers tools for companies that use subscription models to establish and oversee recurring billing, guaranteeing punctual payments and lessening administrative duties.

Loyalty Programs and Gift Card Solutions: Clearent assists businesses in implementing loyalty programs and managing gift card offerings, enhancing customer retention and encouraging repeat business.

Technology and Integration

It offers a robust suite of technological solutions designed to streamline payment processing and enhance business operations.

Proprietary Payment Technology and Platform

At the core of Clearent’s offerings is its proprietary payment platform, Quest™, which provides a comprehensive and secure environment for processing transactions. This platform supports various payment types, including credit and debit cards, ACH transfers, and mobile payments, ensuring versatility for businesses. Quest™ is engineered for reliability and speed, facilitating swift transaction processing and minimizing downtime. Additionally, it offers real-time reporting and analytics, enabling businesses to monitor transactions, track sales trends, and make informed decisions.

API Offerings for Developers and ISVs

Clearent provides a range of APIs tailored for developers and Independent Software Vendors seeking to integrate payment processing into their applications. These REST-based APIs are designed for ease of use, allowing developers to embed payment functionalities seamlessly. The Payment Gateway API, for instance, enables processing of various transaction types, including authorizations, captures, voids, and refunds. It also offers a Recurring Payments API, facilitating the setup and management of subscription-based billing, and a Mobile Payments SDK, allowing integration of payment acceptance into mobile applications. Comprehensive documentation and support accompany these APIs, assisting developers throughout the integration process.

Integration with Existing POS Systems and Software

Understanding the significance of compatibility, Clearent guarantees that its solutions seamlessly blend with a diverse range of current POS systems and business software. Businesses can integrate Clearent’s payment processing capabilities without needing to completely change their existing systems due to this flexibility. Clearent’s semi-integrated solutions, like the Cloud EMV API, allow POS systems to provide merchants with various payment device choices while keeping the integration process efficient. This method decreases the extent of PCI compliance for companies, improving security and streamlining operations. Clearent helps businesses enhance their payment processing workflows and boost efficiency and customer satisfaction by offering flexible integration options.

Pricing and Contract Terms

Clearent offers a transparent pricing structure designed to accommodate various business needs.

Overview of Pricing Models

Clearent mainly uses an interchange-plus pricing model, which distinguishes the interchange fees established by card networks from the processor’s markup. This method allows merchants to see the true costs of every transaction, increasing transparency and helping businesses better comprehend their payment processing costs.

Details on Fees

Setup Fees: Clearent typically does not charge setup fees, allowing businesses to initiate services without incurring upfront costs.

Monthly Fees: Merchants may encounter monthly fees, which can vary based on the services selected. These fees often cover account maintenance and access to Clearent’s suite of tools and resources.

Transaction Fees: Every transaction that goes through is subject to a fee, which includes the interchange rate as well as an established markup. The specific rates are influenced by elements like transaction volume, business category, and risk evaluation.

Additional Fees: Merchants should be aware of potential additional charges, including:

Annual Fees: An annual fee, typically around $49.95, may be applied for regulatory compliance and account maintenance.

PCI Compliance Fees: While Clearent emphasizes PCI compliance, fees may be assessed for non-compliance or for services assisting in maintaining compliance.

Early Termination Fees: If a merchant terminates the contract before the agreed-upon term, an early termination fee of $395 per location or the maximum amount allowed by state law may apply.

Contract Length and Termination Policies

Clearent’s regular contract duration is set at three years, and includes automatic renewal provisions that will prolong the agreement for one-year intervals unless termination notice is provided. Merchants need to thoroughly examine the contract terms in order to grasp the renewal process and any related responsibilities.

Customer Support and Service

Clearent emphasizes robust customer support to ensure seamless payment processing for its clients.

Availability of Customer Support Channels

Clearent offers multiple support channels to address merchant inquiries and issues:

Phone Support: Available daily from 7:00 AM to 11:00 PM Central Time, providing real-time assistance for immediate concerns.

Email Support: Merchants can reach out via [email protected] for non-urgent matters, with responses typically within one business day.

Online Support Portal: The support.clearent.com portal provides merchants with resources like FAQs, guides, and troubleshooting articles for solving problems on their own.

Quality of Support Based on Customer Feedback

Customer feedback on Clearent’s support services is mixed:

Positive Feedback: Some users commend the helpfulness and professionalism of support representatives, noting their willingness to assist and resolve issues promptly.

Negative Feedback: Other users are facing obstacles, like struggling to contact representatives and feeling unhappy with issue resolution.

These varied experiences suggest that while many find Clearent’s support satisfactory, there is room for improvement in consistency and responsiveness.

Resources Provided for Troubleshooting and Assistance

Clearent equips merchants with several resources to facilitate troubleshooting:

Comprehensive Knowledge Base: Accessible through the online support portal, it includes articles on common issues, setup guides, and best practices.

System Status Updates: Traders have the ability to keep track of system performance and get alerts regarding maintenance or outages, which helps in managing issues in advance.

Training Materials: Clearent offers training sessions and materials to help merchants effectively use their payment processing tools and understand industry standards.

Security and Compliance

Clearent places a strong emphasis on security and compliance to protect both merchants and their customers during payment processing.

PCI Compliance Measures and Assistance

Clearent adheres to the PCI DSS, a set of requirements designed to ensure that all companies processing, storing, or transmitting credit card information maintain a secure environment. To assist merchants in achieving and maintaining PCI compliance, It provides resources such as guidance on completing necessary questionnaires and tools to simplify the compliance process. This support helps businesses navigate the complexities of PCI DSS requirements, reducing the risk of data breaches and associated penalties.

Data Security Protocols and Fraud Prevention Tools

In order to protect confidential data, Clearent uses strong data security measures such as encryption and tokenization. Encryption secures data during transactions from unauthorized parties, while tokenization substitutes sensitive card details with random codes, making the original information unreachable. Furthermore, It provides fraud prevention tools that monitor transactions for any suspicious activity, aiding in the detection and prevention of fraudulent transactions prior to their occurrence. Collectively, these actions improve the security of payment processing, safeguarding merchants and consumers against possible risks.

Additional Security Features Offered to Merchants

Beyond standard security measures, Clearent provides merchants with additional features to bolster their security posture. These include point-to-point encryption, which encrypts card data from the point of entry to the payment processor, further reducing the risk of data breaches. It also offers breach protection programs that provide financial assistance and support in the event of a data breach, helping businesses mitigate potential losses and recover more swiftly. By offering these comprehensive security solutions, Clearent demonstrates a commitment to maintaining a secure payment environment for its clients.

User Experience and Interface

It emphasizes delivering a user-friendly experience through its merchant dashboard and reporting tools.

Ease of Use of the Merchant Dashboard and Reporting Tools

Clearent’s merchant dashboard is designed for intuitive navigation, allowing users to access transaction data, manage accounts, and generate reports with ease. The interface presents information in a clear, organized manner, facilitating efficient monitoring of sales and financial metrics. Reporting tools offer customizable options, enabling merchants to tailor reports to their specific needs, which aids in informed decision-making and streamlined operations.

Accessibility and Navigation of Online Portals

Clearent’s online portals can be accessed on different devices such as desktops, tablets, and smartphones, providing users with flexibility. The adaptable design adjusts to varying screen sizes, while still keeping its functionality and readability. Finding features and information is easy due to the simple navigation provided by clearly labeled menus and sections. The gateways also blend effortlessly with current systems, reducing interruptions and improving the overall user experience.

Feedback on User Experience from Various Industries

Feedback from users across different industries indicates a generally positive experience with Clearent’s interface. Merchants in retail, e-commerce, and service sectors appreciate the platform’s simplicity and efficiency. The ability to access real-time data and comprehensive reports is frequently highlighted as a valuable feature. However, some users have noted that while the platform is robust, there is a learning curve for those less familiar with digital tools. It addresses this by offering training resources and customer support to assist users in maximizing the platform’s capabilities.

Customer Reviews and Reputation

Clearent, a payment processing company, has garnered a range of feedback from its users, reflecting both strengths and areas for improvement.

Summary of Positive Feedback from Users

Many users commend Clearent for its transparent pricing structure, particularly the interchange-plus model, which provides clarity on transaction costs. The user-friendly interface of the merchant dashboard and reporting tools is frequently highlighted, with merchants appreciating the ease of accessing and managing transaction data. Additionally, the company’s commitment to security and compliance, including adherence to PCI standards, has been positively received by businesses prioritizing data protection.

Common Complaints and Issues Raised by Customers

Although there are benefits, some clients have encountered difficulties with Clearent’s services. Unexpected fees, like early termination charges, are a common worry for merchants and have taken some by surprise. Concerns regarding customer service have been raised as well, with some customers facing delays in receiving assistance or struggles in resolving particular issues. Additionally, some customers have experienced difficulties when ending their contracts, showing a necessity for improved communication regarding terms and conditions of the agreement.

Analysis of Reviews from Platforms like BBB, Capterra, and Others

On the Better Business Bureau platform, Clearent holds an A+ rating, reflecting a strong commitment to resolving customer complaints. However, the company has received a number of customer reviews averaging 1 out of 5 stars, with common themes including issues with billing and collection, problems with product or service, and dissatisfaction with customer support. On Capterra, it has garnered a more favorable average rating of 4.7 out of 5 stars, based on 18 reviews. Users on this platform often praise the helpfulness and professionalism of the support team, as well as the ease of use of the software. These mixed reviews suggest that while many customers have positive experiences with Clearent, there are areas, particularly in customer service and fee transparency, that could benefit from further attention.

Pros and Cons of Clearent

Pros:

Transparent Pricing Model: Clearent’s interchange-plus pricing provides clarity, enabling businesses to understand transaction costs and manage expenses effectively.

User-Friendly Interface: The intuitive dashboard and reporting tools allow merchants to easily track transactions and view real-time analytics.

Comprehensive Services: Clearent offers a wide range of payment processing solutions, including credit and debit card processing, ACH, e-commerce, and mobile payments, catering to various business needs.

Security Features: Strong data security measures, including encryption, tokenization, and support for PCI compliance, guarantee safe and secure payment processing.

Support for High-Risk Industries: Clearent serves high-risk industries like CBD and firearms, offering tailored solutions for businesses that may struggle to find processing partners.

Cons:

Fee Transparency Issues: Some clients experience unanticipated fees, such as charges for ending a contract early and costs related to compliance, which can result in discontent.

Customer Support Concerns: While many find Clearent’s support helpful, others cite slow response times and difficulty resolving issues.

Contract Lengths: Clearent’s standard three-year contracts with automatic renewals can be restrictive, especially for businesses looking for more flexibility.

Learning Curve for New Users: Certain merchants, specifically those who are not very familiar with technology, face difficulties when setting up and using tools for the first time.

Conclusion

Clearent provides trustworthy payment processing with clear pricing, strong security, and easy-to-use tools. Despite being highly praised for its versatility and industry backing, obstacles such as lack of fee transparency and inconsistent customer support still remain. Businesses looking for complete solutions should carefully examine contracts to ensure they match their operational requirements and expectations.

FAQs

What industries does Clearent cater to?

Clearent caters to a broad array of sectors, comprising retail, e-commerce, healthcare, as well as high-risk areas like firearms and CBD. Its custom-made solutions address the distinct requirements of these companies, guaranteeing smooth payment processing.

Are there any hidden fees associated with Clearent’s services?

While Clearent emphasizes transparent pricing, some users have reported unexpected fees. Merchants are encouraged to thoroughly review contract terms, including potential setup, monthly, and termination fees, to avoid surprises.

How does Clearent handle PCI compliance?

Clearent offers a full range of tools to help businesses achieve and uphold PCI compliance. This consists of tools, assistance filling out necessary forms, and extra help to improve data protection.